A
Daniel has filled in a questionnaire at a robot shop. Do you agree with his answers? Discuss with your partner.
丹尼尔在一家机器人商店填写了一份问卷。你同意他的回答吗？和你的搭档讨论一下。
Questionnaire：Your ideal robot
问卷：你理想的机器人
What do you look for in a robot? Complete this questionnaire and return it to us. You will receive a special gift!
在机器人里你期待什么？完成这份问卷并把它交还给我们。你将会收到一份特别的礼物！
1.How long do you expect_your robot's batteries to last?
你期望你的机器人的电池能用多久？
口2 days
口2天
口1 week
口1周
2 months
2个月
2.How long do you think your robot should work?
你认为你的机器人应该工作多长时间？
口8 hours a day
口每天8小时
口12 hours a day
口每天12小时
24 hours a day
每天24小时
3. What do you want your robot to help you with?
你想让你的机器人帮助你做什么？
homework
作业
口cooking
口做饭
口cleaning
口清洁
4.How often do you think your robot should be checked?
你认为你的机器人应该多久检查一次？
口never
口从不
口every 3 months
口每3个月
every 6 months
每6个月
B
Daniel's robot has stopped working. He decided to write a complaint letter to the shop. Help!Daniel complete his letter.
丹尼尔的机器人已经停止工作了。他决定给商店写一封投诉信。帮助丹尼尔完成他的信。
Dear Sir/Madam，
亲爱的先生／女士：
Robot model number HUG0123BB
机器人模型号码HUG0123BB
Two weeks ago，I bought a robot from your shop.However，I am not satisfied with it at all.
两周以前，我从你的商店买了一个机器人。然而，我对它一点也不满意。
First of all，I am unhappy with its batteries.They last for one week at most，so I have to change them often I think they should last for at least(1)_____.
首先，我对它的电池不满意。它们最多持续一周，因此我不得不经常更换它们。我认为它们至少应该持续(1)2个月。
I think a robot should work (2)_____，and I want my robot (3)_____．However，this robot is very lazy.I need to give it instructions all the time.⑤Otherwise，I need to do everything myself.
我认为一个机器人应该每天工作(2)24小时，并且我想让我的机器人(3)蒂我做家庭作业。然而，这个机器人很懒。我需要一直给它指令。否则，我需要自己做所有的事情。
I'h。quality of this robot is not up to standard either.A good robot should only need checking(4)_____．My robot has already stopped wc，rking cornpletely.I do not know what is wrong with it.
这个机器人的质量也不迭标。一个好的机器人应该只需要(4)每6个月检查一次。我的机器人已经完全停止工作了。我不知道它出了什么问题。
I regret having bought a robot like this.
我后悔买了这样一个机器人。
I would like to get my money back
我想拿回我的钱。
Yours faithfully，
你忠实的，
Daniel Chen
丹尼尔·陈
C
The robot shop sent a reply to Daniel. Read the reply with Daniel.
机器人商店给丹尼尔发来答复（信）。和丹尼尔读该答复（信）。
Dear Mr Chen，
亲爱的陈先生：
We are sorry to hear that you are not satisfied
听说你对你的机器人不满意，
with your robot. We understand why you are so angry．We would like to send vou a new robot．You will only need to put the batteries in to make it work.
对此我们感到抱歉。我们理解你为什么如此生气。我们愿意发给你一个新的机器人。你只需要把电池放进去它就能工作。
Of course，you can have your money back if you woulcl riot accept our new product.However,we hope that you will give it a try.We are sure that you willlikeit You are welcometo let us know whenever you are not satisfied with it．
当然了，如果你不接受我们的新产品，你可以拿回你的钱。然而，我们希望你会试一下它。我们确信你会喜欢它的。无论什么时候你对它不满意，欢迎告知我们。
Please tell us your decision. If the new robot is your choice，please let us know when we can send it to you.
请告诉我们你的决定。如果这个新的机器人是你的选择，请让我们知道我们什么时候可以把它发给你。
We look forward to hearing from you soon.
我们盼望能很快收到你的来信。
Yours sincerely，
你真诚的，
Lin Fang
林芳
Manager
经理
D
Suppose you are not satisfied with the robot you bought. You also want to write a complaint letter. You may use Daniel's complaint letter as a model.
假设你对你买的机器人不满意。你也想写一封投诉信。你可以用丹尼尔的投诉信作范例。
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